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Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, don’t hesitate to contact us.

How many dogs do you allow in the pool at one time?

We allow one dog in the pool at any one time.

This ensures that your dog has the full attention of the therapist, and a safe environment to exercise.

Do I need a letter from my Vet to allow my dog to receive treatment?

Yes we are required by law and by our insurance company to have completed consent form, signed by your vet. This informs us of your pet’s condition, and if they have any underlying conditions.

Will I be able dry my dog before going home?

Yes. Washing and drying facilities are available. Please also bring along a towel, and dry coat if you have one.

What qualifications do your staff have?

Our team of hydrotherapists will have varying levels of qualifications and experience. However there will always be at least one member of the team on duty with a certificate in Animal First Aid and ABC Level 3 Certificate in Canine Hydrotherapy.

What do I need to do before my session?

Do not feed your dog for at least 2 hours before swimming (Do not feed 1hr after session)

Please ensure they go to the toilet before swimming.

Please don’t do any excessive additional exercise prior or post swim.

What do I need to do after my session?

Please keep your dog warm, and give them time to rest – however, get your dog moving after an hour to reduce any stiffness. A gentle 5 minute walk about an hour after the session is a good idea. Please keep a note of how your dog is following the session and let us know at the next session.

When can’t my dog swim?

Even though written consent from a veterinary surgeon is required for hydrotherapy, it is important for us and yourself to assess your dog before the session to ensure they are fit to swim.

If your dog is suffering any of the following then we suggest that your dog doesn’t swim at this time: unhealed wounds or incisions, sickness, diarrhoea, incontinence, skin or ear irritation/infection, or just generally unwell and not themselves.