Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, don’t hesitate to contact us.
How many dogs do you allow in the pool at one time?

We allow one dog in the pool at any one time.

This ensures that your dog has the full attention of the therapist, and a safe environment to exercise.

Do I need a letter from my Vet to allow my dog to receive treatment?

Yes we are required by law and by our insurance company to have a written referral from your pet’s Veterinarian before commencing any therapeutic treatments. This also helps to ensure your dog gets the maximum benefit from the treatment.

Will I be able dry my dog before going home?

Yes we have a shower area and adjacent drying area with fresh towels and dog friendly driers that you can use to dry your dog before leaving the hydrotherapy centre.

What qualifications do your staff have?

Our team of hydrotherapists will have varying levels of qualifications and experience. However there will always be at least one member of the team on duty with a certificate in Animal First Aid and ABC Level 3 Certificate in Canine Hydrotherapy.

What do I need to do before my session?

Do not feed your dog for at least 2 hours before swimming (and also not  for about 2 hours after swimming).

Please ensure they go to the toilet before swimming.

Please don’t do any excessive additional exercise prior or post swim.

What do I need to do after my session?

Please keep your dog warm, and give them time to rest – however, get your dog moving after an hour to reduce any stiffness. A gentle 5 minute walk about an hour after the session is a good idea. Please keep a note of how your dog is following the session and let us know at the next session.

When can’t my dog swim?

Even though written consent from a veterinary surgeon is required for hydrotherapy, it is important for us and yourself to assess your dog before the session to ensure they are fit to swim.

If your dog is suffering any of the following then we suggest that your dog doesn’t swim at this time: unhealed wounds or incisions, sickness, diarrhoea, incontinence, skin or ear irritation/infection, or just generally unwell and not themselves.

Contact us

Inglenook Farm
Moss Nook Lane
WA11 8AE

07724 019103


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Opening Times:

Wed-Fri: 10.00-20.00
Sat-Sun: 10.00-16.00
Mon-Tue: 10.00-16.00

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